FAQ
Questions about screenshot translation
Clear answers about how Screen Translate works, what data is processed, and how translations are counted.
How does Screen Translate work?
Click the extension, select a visible area in Chrome, and submit it for OCR and translation. The extension shows the detected text and translated result in a panel on the page.
Is Screen Translate free?
New users receive 20 free screenshot translations after sign-in. After the free translations are used, continued access is available for $5 per month or $50 per year.
What counts as one translation?
One successful selected-area screenshot OCR and translation request counts as one translation. If OCR or translation fails, the request does not count against the free trial.
Which languages are supported?
The product supports common target languages such as English, Chinese, Japanese, Korean, French, German, and Spanish. Available languages may vary as the model workflow is improved.
Does it work on images, videos, PDFs, and protected pages?
It works on visible areas that Chrome allows the extension to capture. Some restricted pages, browser system pages, protected content, or DRM video frames may not be capturable.
Is my screenshot stored?
Selected screenshots are processed to provide OCR and translation, then not retained as long-term account content. Operational logs may be retained for security, debugging, abuse prevention, and billing integrity.
Do you use screenshots to train AI models?
No. We do not sell selected screenshot content, use it for advertising profiles, or use it to train AI models. Third-party model processing is used to provide the OCR and translation service.
Which AI model is used?
Screen Translate uses a server-side OCR and translation workflow. Users do not need to provide their own model API keys.
I paid but my subscription did not activate. What should I do?
Contact support with the order email, order ID, and account email. If payment succeeded but subscription access was not delivered, we will restore access or issue a refund when appropriate.
Can I use it in Mainland China?
The website and backend are hosted for international access. Availability in Mainland China can vary by network conditions, hosting region, model provider access, and payment provider access.