Eligible refunds
Refunds may be available within 14 days of purchase when the paid subscription has not been used materially, or when payment succeeded but subscription access could not be delivered and support cannot resolve the issue.
Refund Policy
Refund rules for Screen Translate subscriptions
Last updated: June 19, 2026. This policy explains how refunds are handled for monthly and annual subscriptions.
Non-refundable cases
Charges are generally not refundable after substantial use of the paid service. Accounts involved in abuse, fraud, chargeback misuse, resale, or violations of the Terms of Service may be ineligible for refunds.
Service issues
If Screen Translate is unavailable for an extended period and support cannot restore access, we may provide a subscription extension, a partial refund, or a full refund depending on the situation.
How to request a refund
Email support with your account email, order email, order ID, purchase date, and a short description of the issue.
Payment provider
If a third-party payment provider processes payment, refunds, invoices, taxes, and disputes may be handled through that provider according to its policies and checkout terms.