Refund Policy
Last updated: September 6, 2026. This policy explains how refunds are handled for monthly, quarterly, and yearly subscriptions.
A first-time subscriber may receive a full refund within 14 days of the first charge if the paid subscription has not been materially used (for example, 20 or fewer paid translations). A full refund is also available for a duplicate charge caused by a billing error, or when payment succeeded but subscription access could not be delivered and support cannot resolve the issue.
If Screen Translate is unavailable for a verified continuous outage of 72 hours or more and support cannot restore access, we may provide a pro-rated credit or refund depending on the situation.
Charges are generally not refundable after substantial use of the paid service. Accounts involved in abuse, fraud, chargeback misuse, resale, or violations of the Terms of Service may be ineligible for refunds.
Email support with your account email, order ID, purchase date, and a short description of the issue.
Payments, refunds, invoices, taxes, and disputes are processed through Waffo Pancake, our merchant of record, according to its policies and the checkout terms.