Eligible refunds
Refunds may be available within 14 days of purchase when a credit pack is unused or almost unused, or when payment succeeded but credits could not be delivered and support cannot resolve the issue.
Refund Policy
Refund rules for Screen Translate credits
Last updated: June 18, 2026. Final payment provider details will be added before paid launch.
Non-refundable cases
Used credits are generally not refundable. Accounts involved in abuse, fraud, chargeback misuse, resale, or violations of the Terms of Service may be ineligible for refunds.
Service issues
If Screen Translate is unavailable for an extended period and support cannot restore access, we may provide replacement credits, a partial refund, or a full refund depending on the situation.
How to request a refund
Email support with your account email, order email, order ID, purchase date, and a short description of the issue.
Payment provider
If Paddle or another Merchant of Record processes payment, refunds, invoices, taxes, and disputes may be handled through that provider according to its policies and checkout terms.